Job Openings
Business Operations & Client Support Specialist | Job Description
To Apply:
Only those who complete all the requirements below will be considered
- Read the full Job Description.
- Take the time to learn more about us at www.systemsbysusie.com and if you are on Instagram www.instagram.com/systemsbysusie.
- Email these items to susie@systemsbysusie.com with “Business Operations & Client Support Specialist Position” in the subject line:
- Your resume
- Your available start date. We are looking to hire immediately.
- A 90-second or less video introducing yourself. Include why you would make a great member of our team. (If you have trouble attaching the video to the email, please text it to 410-994-7626.)
Overview of Role:
Systems by Susie, LLC is looking for a hard-working, highly organized individual to support the day-to-day operations of our fast-paced professional organizing business.
Works Directly With: Owner and CEO, Organization Team Manager
Hours: 20 hours per week, occasional evenings. Flexible hours. Remote position (EST time zone required), with a preference for candidates residing in Maryland.
Status: Part-Time Contractor Position
Compensation: $23-$25/hour based on experience
Required Skills
- Highly organized and detail oriented
- Ability to multi-task is essential
- Proven ability to thrive in a fast-paced environment, demonstrating flexibility and adaptability to evolving priorities
- Exceptional communication abilities, both written and verbal, including being comfortable making frequent phone calls
- Takes initiative, self-starter
- Independent problem solver
- Computer savvy, embraces new technology
- Familiarity with Dubsado CRM and Asana Task Manager is helpful but not required
- Experience with Quickbooks and Google Suite
- Highly efficient in managing tasks and meeting deadlines
- Excellent interpersonal skills
- Team player
- Comfortable with sales; first contact for new inquiries
- Friendly, calm, and positive demeanor
Duties:
- Client Support
- Serve as primary client contact
- Oversee client experience from inquiry to invoice
- Respond to all new inquiries via phone, email or text
- Manage client workflow in Dubsado, our CRM
- Manage Systems by Susie’s Membership Plan onboarding, scheduling, and maintenance
- Purchase seasonal gifts for our members
- Find creative ways to enhance our client experience
- Regularly reach out to current and past clients for birthdays and check ins
- Develop and maintain client resource library
- Conduct follow up surveys with clients after job is completed
- Update and maintain client agreement content
- Business Operations
- Schedule client organization sessions in Google Calendar
- Communicate with team about schedule
- Monitors the weather daily and makes necessary schedule adjustments in collaboration with the Organizational Team Manager
- Takes initiative to fill schedule, especially with last minute cancellations
- Update procedure documentation on company SOP’s
- Track client conversion rates
- Monitor company Slack, email, and Google Voice channels daily
- Billing
- Create deposits, estimates and invoices in Quickbooks
- Follow up with clients on late invoices
- Assistance with special projects
- Human Resources
- Post job openings and screen applicants
- Oversee employee onboarding and offboarding
- Schedule organizers and coordinate vacation requests
- Schedule annual reviews for employees with CEO
- Coordinate employee anniversary gifts
- Ordes company branded shirts seasonally
- Schedules and plans quarterly team gatherings
- Administrative Assistant
- Supports CEO by scheduling and coordinating networking meetings
- Attends weekly meetings with CEO and Organization Team Manager